Privacy Policy

1. Introduction

ian.co.ke operates the Ian Kimotho. This Privacy Policy is used to inform users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service.

By using our Service, you agree to the collection and use of information in relation to this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

We collect certain data to provide and improve our Service. This data falls into the following categories:

Personal Identifiable Information (PII)

If you purchase a subscription or create a user account, we may collect:

• **Contact Information:** Name and email address (for account creation, customer support, and essential service communications).

Non-Personal Data & Log Data

Whenever you use our Service, or in the case of an error in the app, we collect data and information (through third-party analytics) called Log Data. This may include:

• **Device Information:** Device model, operating system version, unique device identifiers (e.g., Android Advertising ID), and mobile network information.
• **Usage Data:** Details about how you interact with the app, such as the time and date of your activity, features used, and crash reports.
• **IP Address:** Your device's Internet Protocol ("IP") address for geographical location approximations and fraud prevention.

3. How We Use Your Information

The information we collect is used solely for the following purposes:

• **To Provide and Maintain the Service:** To operate the core functionality of the app and fulfill your requests.
• **To Process Transactions:** To manage purchases, subscriptions, and secure payments (data shared with payment processors).
• **For Analytics and Improvement:** To understand user behavior, debug technical issues, and improve overall service performance and user experience.
• **For Communication:** To respond to your customer support requests and send essential service-related updates.

4. Third-Party Service Providers

We employ third-party companies and individuals to facilitate our Service. These parties may have access to your Personal Information to perform the tasks assigned to them, but they are obligated not to disclose or use the information for any other purpose.

We use the following third-party services:

• **Google Play Services:** Required component for basic Android functionality.
• **Google Analytics / Firebase:** For usage monitoring, performance tracking, and crash reporting (handling Log Data and Usage Data).
• **Payment Processors (Pesapal, PayPal, Mastercard):** Used to securely process and manage payments and subscriptions. **We do not store your full payment card details;** this information is handled directly by these trusted services in compliance with their security standards.

5. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

6. Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

9. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact our Data Protection Officer:

• Contact Person: Ian Kimotho
• Website: https://ian.co.ke
• Email: info@ian.co.ke
• Contact Form: +254 799 757128